DELIVERY
We aim to ensure your order reaches you as quickly and safely as possible.
Orders are prepared within 1–5 business days of payment receipt.
• We deliver throughout Lithuania, the European Union, and many other countries worldwide.
• Delivery time depends on the chosen delivery method and the destination country.
• We notify you via email once your order has been shipped.

IMPORTANT

The Buyer is responsible for providing accurate delivery details.
Vizgu-vizgu is not liable for delivery delays or additional costs resulting from an incorrect address, phone number, or other data.
If a shipment is returned to the Seller because the Buyer failed to collect it or provided incorrect details, the Buyer is responsible for covering the cost of re-shipping. International shipments may be subject to additional import duties, customs fees, or other local taxes. The Buyer is responsible for paying these charges in accordance with the laws of their country.

RETURNS AND EXCHANGES

We want every Vizgu-vizgu purchase to bring joy to both you and your four-legged friend. If an item is not suitable, you may return it subject to the conditions below.

1. Returning items of satisfactory quality The Buyer has the right to withdraw from the remote purchase agreement within 14 calendar days without providing a reason. The 14-day period is calculated starting from the day following the receipt of the goods. To exercise the right of withdrawal, the Buyer must clearly inform the Seller of the decision to return the goods within the specified period via email or by another method indicated by the Seller. Upon receiving confirmation, the Buyer must send or hand over the goods to be returned to the Seller no later than 14 calendar days from the date of submitting the notice of withdrawal.

2. Condition of the returned item The Buyer has the right to inspect and test the item only to the extent necessary to assess its nature, characteristics, and suitability, similar to how one would do so in a physical store. The returned item must be undamaged, clean, and—to the extent reasonably possible—retain its original labels, complete set of components, and any other accessories supplied with the item. A harness, collar, garment, or other pet accessory may be carefully tried on the pet; however, the item must not be actually used during walks or otherwise beyond what is necessary to assess its size and suitability. If the returned item shows signs of use, is soiled or damaged, or bears traces of pet hair, odors, scratches, or other signs resulting from use exceeding what is necessary for inspection and testing, the Seller reserves the right to assess the resulting reduction in the item’s value and claim compensation in accordance with applicable laws.

3. Return shipping costs When an item of satisfactory quality is returned by exercising the 14-day right of withdrawal, the Buyer shall bear the direct costs of returning the item to the Seller. The Buyer is responsible for properly packaging the returned item and ensuring its safe delivery to the Seller. If the product is returned due to a defect, non-conformity with the order, or an error made by the Seller, the Seller shall cover the reasonable costs of returning the product.

4. Refunds If the Buyer properly exercises their right to withdraw from a distance contract, the amount paid for the product will be refunded, minus delivery costs. Refunds will be issued using the same payment method the Buyer used for the original transaction, unless expressly agreed otherwise with the Buyer. The Seller reserves the right to withhold the refund until the product has been returned to the Seller or the Buyer provides proof that the product has been shipped, whichever occurs first.

5. Product Exchanges If the size of a harness, collar, garment, or other product is unsuitable and the Buyer wishes to exchange it for a different size, please contact us. If the desired product or size is in stock, we can arrange an exchange. When exchanging a product of satisfactory quality due to a size incorrectly selected by the Buyer, the Buyer shall bear the costs of return and re-delivery, unless the Seller specifies otherwise in a particular case.

6. Receipt of Defective or Incorrect Products If you receive a defective, damaged, or incorrect product, please contact us and provide your order details along with photographs showing the defect, if possible. In such cases, we will assess the situation individually and propose an appropriate solution in accordance with applicable laws. If a product is returned due to non-conformity or an error made by the Seller, the Buyer is not charged for the return shipping costs.

7. Return Procedure To return a product:
1. Contact Vizgu-vizgu via email at info@vizgu-vizgu.lt and inform us of your wish to return the product.
2. Provide the order number and the product being returned.
3. Pack the product securely.
4. Send it to the return address specified by the Seller.
5. We recommend keeping the shipment confirmation and tracking number until the return process is complete. Please do not send returned products to any address other than the return address specified by the Seller.

8. Final Provisions These rules do not limit or negate the consumer rights granted to the Buyer under the laws of the Republic of Lithuania. If any provision of these rules conflicts with mandatory consumer protection laws, the relevant provisions of the law shall apply. If you have any questions regarding the return or exchange of a product, please contact Vizgu-vizgu.